Lars H. Vik

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I'm a WAP user for one simple reason: it allows me to communicate with my girlfriend by e-mail whenever I want. Currently she is studying in Delft, in the Netherlands, while I live and work in Trondheim, Norway. And I miss her. How does this tiny personal story relate to WAP? Well, it provides us with lesson number one for a developer of any technology: never underestimate your customers' personal feelings. You may develop the world's best system for delivering financial information, sending messages, presenting pictures, and so on, but nobody will use the system if they don't feel for it. Microwave ovens, for example, were originally developed for heating up food in submarines. SMS was probably developed with the business executive in mind. Excellent systems for those original purposes, but so what? The real market lay elsewhere, where the need for that technology was... (more)